LEGAL

Privacy Policy

Please read this privacy policy carefully before using our services.

Effective Date: 01/08/2025

Last Updated: 13/08/2025

Thank you for choosing to be part of HyDear Technologies Private Limited (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at 1/25, Lalita Park, Laxmi Nagar, New Delhi, Delhi 110092 or send us an email at info@hydear.com.

When you visit our website https://swiftdial.in/ or use our application available on the Google Play Store or Apple App Store, you trust us with your personal information. We take your privacy very seriously.

In this privacy notice, we describe our privacy policy and seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We encourage you to take some time to read through it carefully, as it is important for understanding how your data is handled.

1. Product And Usage

The SwiftDial mobile application is designed as a SIM-Based call Management crm and team management tool. It can be used in the following manner:

The product SwiftDial is available only in application format and can be accessed through the Google Play Store and Apple App Store. The application requires a secure login, and data is stored both on the user’s device and in our cloud storage hosted on I2K2 India Data Center.

The application allows users to:
  1. Manage and assign leads
  2. Track outbound calls made through the app
  3. Save notes and call status updates
  4. Communicate via integrated channels such as SMS, WhatsApp, and Email

SwiftDial uses device storage and permissions to read call metadata (such as outgoing call logs ) strictly for CRM and performance tracking purposes. Only outbound calls dialed via the app are tracked(with user consent). This information is securely encrypted and uploaded to your company’s CRM server through our cloud servers. A user must create an account or be invited by their company to start using the service. The application may offer a free trial period, after which continued use is subject to the subscription plan chosen at the time of registration or payment. This privacy policy applies to all information collected through our website https://swiftdial.in/ Android or iOS application (“Apps”), and any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Sites”).

We encourage you to read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

  • Registering for a SwiftDial account through the mobile app or web platform
  • Being invited by your company or team administrator
  • Expressing interest in SwiftDial products or services
  • Contacting support or communicating with us through email or in-app chat
  • Participating in surveys, promotions, or feedback programs The type of data we collect depends on your interactions with SwiftDial and features used. This can include:
    1. Name and Contact Data: Full name, phone number, email address, postal address, and other similar contact details.
    2. Company and Role Data: Company name, employee ID, and assigned role/team within the organization.
    3. Credentials: Secure login details such as password, PIN, or authentication tokens.
    4. Payment Details: If you or your company subscribe to a paid plan, we may collect billing-related information (e.g., transaction ID).

Note: All information you provide must be accurate and up to date. Your company administrator or you must update SwiftDial if any details change.

Information Automatically Collected

In Short: We collect certain technical and usage information automatically to improve security, functionality, and analytics.

When you use SwiftDial, we automatically collect:

  • Device Information: Device model, operating system, unique device identifiers.
  • Log Data: IP address, app version, date and time of access, and activity logs.
  • Usage Information: Actions performed within the app (e.g., making a call, logging a lead, assigning tasks).
  • Crash & Performance Data: Errors, crashes, and performance metrics to maintain app stability.

This information does not typically reveal your specific identity but helps maintain security and optimize the app experience.

Information Collected via the SwiftDial App

Depending on permissions granted and your company’s configuration, SwiftDial may collect:

  • Call Metadata: Outbound call duration, timestamp, dialed number, and call status (connected/not connected).
  • Call Log Matching: SwiftDial accesses outbound call logs to verify if the dialed number matches a lead and to measure call performance.
  • Contacts (Optional): If enabled, SwiftDial may read contact names to display caller information linked to CRM leads.
Policy Declaration for SMS/Call Log Access

SwiftDial requires access to Call Logs exclusively to enable core enterprise CRM functionality. We do not request or use SMS permissions in any capacity.

App uses READ_CALL_LOG to identify and track outbound SIM-based calls made via the app to CRM leads. Only call metadata (duration, number, timestamp) is collected. No incoming calls or SMS data accessed

Call Log Access Justification:

SwiftDial uses Call Log access to:
  • Match outgoing calls (made via the app) with CRM leads.
  • Track call duration, timestamp, and call status (connected/not connected).
  • Analyze outbound call activity (made via the SwiftDial app) for sales and team performance tracking.
What SwiftDial Does Not Do:
  • Does not access incoming call logs.
  • Does not access, read, send, or process SMS messages.
  • Does not collect call data from calls made outside of the SwiftDial app.
Data Security and Consent:
  • Call Log access is used only in the context of outbound business calls initiated through the app.
  • Users are shown a clear explanation before permission is requested, and can revoke access anytime via app settings.
  • All data is encrypted in transit and at rest, and is uploaded only to the company’s CRM account for authorized use.
  • SwiftDial complies with Google Play’s Permissions and APIs policy, and with applicable data protection laws (e.g., IT Act 2000, GDPR where applicable).
Information Collected from Other Sources

In Short: We may receive limited information from your company administrator or integrated third-party platforms.

This can include:

  • Company Admin Input: Your company may provide your name email , or phone number to create your SwiftDial account.
  • CRM Integration: We sync lead and contact information from connected CRM platforms for seamless communication and workflow.
  • Third-Party Apps: With your or your company’s authorization, we collect data from integrated services such as WhatsApp email, and cloud storage.
  • Public Sources: We may collect publicly available business contact information, if applicable.
How do we use your information

We process your information to operate SwiftDial, deliver services to your team, ensure compliance with company policies, improve performance, and meet legal requirements.

We use personal information collected via our app, website, and integrations for the purposes listed below. Processing is based on:

  • Legitimate business interests: For example, improving app functionality and monitoring call performance.
  • Fulfilling our contract: With your company and you as a user.
  • Compliance with legal obligations: Such as data retention for regulatory reasons.
We use the information we collect or receive to:

Provide and operate the swiftDial service:

  • Manage user accounts, authenticate logins, and enable team-based dialing and CRM workflows.
  • Allow companies to monitor outbound calls for lead management and sales performance.
Facilitate outbound calls and call tracking::
  • Verify that dialed numbers match CRM leads.
  • Track call duration and status (connected/not connected) to help businesses measure performance.
Send administrative and service updates:
  • Inform you of new features, policy changes, and account-related notifications.
  • Provide billing and subscription information where applicable.
Enable communication features:
  • Support team messaging, task assignments, and lead status updates.
  • Integrate WhatsApp, SMS, and email for customer follow-ups through company-approved workflows.
Protect SwiftDial and your data:
  • Monitor activity to detect suspicious behavior, prevent fraud, and enforce company and legal policies.
  • Maintain audit logs for compliance and accountability.
Improve app performance:
  • Analyze call patterns and usage trends to optimize features and user experience.
  • Collect crash reports and technical data to ensure stability and speed.
Respond to legal and regulatory requirements:
  • Retain certain call metadata and logs if required under telecom or compliance regulations.
  • Provide requested data to authorized legal authorities in case of a valid court order or investigation.
Support analytics and business operations:
  • Generate aggregated insights for companies to improve sales and team productivity.
  • Identify workflow gaps to enhance CRM and automation features..
Send marketing and promotional content (with consent):
  • Share product updates, offers, and onboarding guides via email or in-app notifications.
  • Allow you to opt out at any time under “Your Privacy Rights..
Request feedback and testimonials:
  • Collect feedback to improve SwiftDial’s services.
  • Showcase client testimonials (only with prior written consent).
For other legitimate business purposes:
  • Data analysis, testing new features, training AI-based lead scoring models, and improving integrations.

2. Will your information be shared with anyone?

In Short: We only share your information in limited situations — with your explicit consent, to comply with laws, protect company or user rights, or to fulfill essential business operations.

SwiftDial is designed primarily for internal business use (sales teams, lead management, and outbound call tracking), so data sharing is minimized and restricted to authorized parties.

3.We may share and disclose your information in the following situations:

  • Compliance with Laws: We may disclose your information where required to comply with applicable laws, regulatory requests, government inquiries, judicial proceedings, or court orders. This includes responding to legal obligations under Indian telecom regulations or, if applicable, other jurisdictions.
  • Vital Interests and Legal Rights:

    We may share data if we believe it is necessary to:

    1. investigate, prevent, or take action against fraud or misuse of SwiftDial.
    2. Address potential threats to the safety of individuals or organizations.
    3. Enforce company policies, user agreements, or defend against legal claims.
  • Vendors, Consultants, and Third-Party Service Providers:

    We may share information with trusted service providers that help us operate SwiftDial, including:

    1. Cloud hosting providers (i2k2 India-based data centers) for secure storage and backup.
    2. Payment gateways for processing subscription fees.
    3. Analytics and monitoring services to improve app stability and performance.
    4. Customer support platforms to resolve user issues.

    These vendors are bound by confidentiality and data protection agreements and cannot use your data for their independent purposes.

  • Business Transfers: If SwiftDial (or its parent company) undergoes a merger, acquisition, asset sale, or restructuring, your information may be transferred to the new entity as part of the business continuity process.
  • Affiliates: We may share information with our affiliates and group companies (if any) strictly for operational purposes under this Privacy Policy.
  • Business Partners: With your company’s authorization, we may integrate SwiftDial data with approved CRM, sales tools, or lead management systems to provide seamless workflows.
  • With Your Consent: We will always seek your explicit consent before sharing personal or call-related data with any external entity not covered by default operations.
  • Other Users (Team Context): When you are part of a company account in SwiftDial, certain data (such as call logs, task status, and lead information) is visible to your team and managers to enable lead management and performance tracking. This sharing is controlled by your company’s admin settings.
  • Offer Wall / Third-Party Promotions: Currently, SwiftDial does not use offer walls. If in the future any reward-based promotions are implemented, users will be informed, and participation will be optional.

4.Do we use cookies and other tracking techologies?

In Short:Yes, SwiftDial may use cookies and similar tracking technologies to enhance user experience, secure sessions, and analyze app performance.

SwiftDial is designed primarily for internal business use (sales teams, lead management, and outbound call tracking), so data sharing is minimized and restricted to authorized parties.

We may use:

  • Cookies to store user preferences and maintain login sessions.
  • Web beacons and pixels for performance analytics and error tracking.
  • Local storage on the device to temporarily cache call logs or lead data for offline access (encrypted).

Purpose of Cookies in SwiftDial:

  • Maintain secure user authentication during sessions.
  • Improve app speed by caching frequently used data.
  • Track aggregated usage metrics to enhance features.

You can disable cookies via your device or browser settings; however, some core SwiftDial features (e.g., secure login, call tracking) may not function properly if cookies are disabled.

A detailed Cookie Policy will be provided within the app and on our website.

6.Is your information transferred internationally?

In Short: All SwiftDial user data is stored and processed within India-based i2k2 data centers to comply with Indian data localization laws and enterprise security requirements.

  • Our primary servers are hosted on i2k2 Networks (India) with redundant backup servers for high availability..
  • Call logs, and CRM data never leave Indian servers unless explicitly authorized by law or by enterprise agreements.
  • Data is encrypted both in transit (HTTPS/TLS 1.3) and at rest (AES-256).

By using SwiftDial, you agree to allow the app to access location-based data when enabled. This may include personally identifiable information (such as user/device ID) and non-personal data (such as approximate location).

International Transfers:

  • If you access SwiftDial outside India, your data is still stored on Indian servers..
  • For enterprise clients with multi-region operations, we may establish secure VPN tunnels or private API endpoints to transfer limited metadata with proper agreements and compliance.
  • European Economic Area (EEA): If we ever handle data from EEA residents, we will comply with GDPR, including Standard Contractual Clauses and DPIAs (Data Protection Impact Assessments).
  • Google API Data: SwiftDial’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

7. How long do we keep Your Information ?

In Short:We retain your information only as long as needed to provide SwiftDial services and comply with legal or business obligations.

  • Active Accounts Your data (call logs, lead data) is stored for the duration of your account being active to ensure CRM and compliance features work correctly.
  • After Account Termination: Once your account is deleted or inactive, we retain data for up to 12 months to allow recovery requests, handle disputes, and meet audit/compliance requirements.
  • Enterprise Clients :Retention can follow custom policies under a signed Data Processing Agreement (DPA).
  • Backup Archives: If data exists in encrypted backups, it is isolated from active processing until automatically purged.

When we have no ongoing legitimate business or legal need to retain your personal information, we will either securely delete it or anonymize it so it can no longer be linked to you.

For EU/EEA users, all Personally Identifiable Information (PII) is scrubbed within 30 days of service termination to comply with GDPR.

8.How do we Keep your infomation safe ?

In Short:SwiftDial uses enterprise-grade organizational and technical security measures to protect your personal information

  • Encryption: All data in transit is protected using HTTPS/TLS 1.3, and all data at rest is encrypted with AES-256 standards.
  • Access Controls :Only authorized personnel with role-based access can handle sensitive data such as call logs and lead information.
  • Monitoring :Our servers are continuously monitored for suspicious activities and unauthorized access attempts.
  • Secure Storage: Data is stored in India-based i2k2 Networks data centers with multiple layers of firewall and intrusion detection.
  • Periodic Audits:Security audits and vulnerability scans are conducted regularly to maintain compliance with industry standards.

Important:While we take strong measures, no digital transmission or storage system can be guaranteed 100% secure. Use SwiftDial only over secure networks and keep your credentials confidential.

9.Do We Collect Information form minors ?

In Short:SwiftDial is intended for business use and does not knowingly collect or market to children under 18.

  • By using the app, you confirm you are 18 or older or a parent/guardian has authorized usage.
  • If we discover data collected from a user under 18 without proper consent, we will delete it immediately.
  • For enterprise clients with field agents under 18 (rare cases, e.g., internships), we require verified parental/guardian consent before onboarding.

If you become aware of any personal information we may have inadvertently collected from a minor, please contact us at privacy@swiftdial.in so we can take immediate action..

10. Who is our data protection officer and what are their responsibilities

In Short:SwiftDial has appointed a dedicated Data Protection Officer (DPO) to oversee all privacy and data protection activities, ensure compliance with Indian IT laws, GDPR (where applicable), and internal security protocols.

DPO Contact Details:

  • Name:Saurabh Bhandari
  • Email: privacy@swiftdial.in
  • Phone: +91 839 402 1097
  • Office address: 1/25, 3rd floor, near KBM Electronics, Lalita Park, Laxmi Nagar, New Delhi, Delhi, 110092

DPO Roles and Responsibilities:

  • Policy Oversight: Create, implement, and maintain SwiftDial’s privacy policies and ensure adherence to applicable data protection regulations (IT Act 2000, GDPR, etc.).
  • Compliance Monitoring: Ensure departmental compliance with data protection standards, conduct internal audits, and maintain legal documentation.
  • Primary Contact: Serve as the point of contact for data processing inquiries—both internal (employees) and external (clients/users).
  • Audit & Risk Management: Perform DPIAs, assess vulnerabilities, and coordinate risk mitigation efforts.
  • Records Management: Maintain comprehensive Records of Processing Activities (RoPA).
  • Employee Training: Train staff on privacy best practices, incident response, and compliance standards.
  • Incident Response: Coordinate with IT/security during data breaches for swift investigation and reporting.
  • User Rights Support: Address user requests for access, correction, or deletion of data in compliance with laws.
  • Continuous Improvement: Regularly review and update privacy processes as per evolving laws and technology.

11.What are your privacy rights ?

In Short:Depending on your region, you may have specific rights regarding the collection, use, and control of your personal information. SwiftDial ensures that you can review, update, or terminate your account at any time.

Your Rights May Include:

  • Access & Copy:You can request access to your personal information and obtain a copy of the data we store.
  • Correction/Rectification: You can request correction of any inaccurate or incomplete personal data.
  • Erasure: You can request deletion of your data where it is no longer necessary or if you withdraw consent.
  • Restrict Processing:You can request that we limit the processing of your personal data in certain circumstances.
  • Data Portability: Where applicable, you can request a copy of your data in a portable, machine-readable format.
  • Objection: You can object to the processing of your personal information, including for direct marketing purposes.
  • Withdraw Consent: Where we rely on consent, you can withdraw it at any time. Withdrawal will not affect the lawfulness of processing before consent was withdrawn.
How to Exercise These Rights:

To make such a request, please use the contact information provided in this policy (see “Contact Us”). SwiftDial will review and act upon any request in accordance with applicable Indian IT laws, GDPR (if applicable), and other data protection regulations.

If you are located in the European Economic Area (EEA) and believe SwiftDial is unlawfully processing your personal information, you have the right to file a complaint with your local Data Protection Authority. A list of supervisory authorities is available here: https://ec.europa.eu/info/law/law-topic/data-protection_en

12. How does swiftdial manage user consent

  • Obtaining Consent:
    1. Our privacy policy clearly explains the purpose of collecting and processing your data.
    2. We request explicit user consent before accessing sensitive permissions such as Call Logs, Contacts.
    3. We use clear and affirmative actions (such as checkboxes or pop-ups) to obtain your consent.
  • Modifying Consent:
    • You can change or update your consent preferences at any time from the app’s settings page.
    • SwiftDial will provide clear notifications for any changes in consent requirements.
    • All consent modifications are logged for compliance and audit purposes.
  • Withdrawing Consent:
    • You can withdraw your consent anytime without facing any negative consequences.
    • Instructions to withdraw consent are available within the app and in this policy.
    • Upon withdrawal, SwiftDial will stop processing your data for that purpose and delete or anonymize it as required.
  • Account Information:
    • Review or update your account info anytime via app settings.
    • Or contact us via the info provided in the “Contact Us” section.
    • Data will be deleted or deactivated on request, but some may be retained to prevent fraud, resolve disputes, assist with investigations, or comply with legal obligations.
  • Cookies & Similar Technologies:
    • SwiftDial may use cookies to improve performance, analytics, and personalization.
    • Most browsers accept cookies by default. You can disable them via browser settings.
    • Disabling cookies may impact app or website functionality.

13. Do we make updates to this Policy ?

In Short:Yes. SwiftDial will update this Privacy Policy whenever necessary to remain compliant with Indian IT laws, industry standards, and to reflect any changes in our practices.

  • The updated version will have an updated “Last Revised” date at the top of this page.
  • Changes become effective immediately upon publishing on our website or app.
  • If material changes are made (for example, new data processing practices or permissions), we may notify users via in-app notifications or email before the new policy takes effect.

We encourage you to review this Privacy Policy periodically to understand how SwiftDial protects your personal data.

14. Is your data Secure ?

In Short: Yes. We implement industry-standard technical and organizational measures to protect your personal information.

  • SwiftDial uses HTTPS SSL encryption for data transmission.
  • Your data is stored securely on our cloud servers hosted in i2k2 Data Centers, India.
  • Access to user data is restricted to authorized internal personnel under strict confidentiality agreements and role-based access control.

Additional Safeguards:

  • Regular vulnerability assessments and penetration testing.
  • Data anonymization and encryption at rest where applicable.
  • Continuous monitoring to detect and prevent unauthorized access or data leaks.

While we take every precaution to safeguard your information, please note that no method of electronic transmission or storage is 100% secure. Users are advised to access SwiftDial services only from secure networks and devices.

15.Data Breach Policy

Purpose:The purpose of this Data Breach Policy is to define the goals and response framework for handling any personal data breach or exposure involving SwiftDial’s systems, users, or employees.

Scope:This policy applies to all SwiftDial employees, contractors, and customers whose data is stored or processed within our systems and infrastructure. It covers all personal data collected through the SwiftDial mobile application, website, or related services.

  • Policy:As soon as a theft, data breach, or exposure involving SwiftDial’s sensitive or protected information is detected, immediate steps will be taken to contain the incident and revoke all unauthorized access.

    • The CEO/CTO of SwiftDial will lead the incident response team, which includes:

    • IT Infrastructure & Security Team
    • Legal & Compliance Team
    • Human Resources Team
    • Customer Support Team
    • The affected employee or department (if internal data is involved)

    The IT Security Team will investigate the breach to determine the root cause, impact, and corrective measures.

    Identifying a Personal Data Breach or Suspected Breach:

    Examples of potential breaches include:

    • Loss or theft of devices or hardware containing SwiftDial user data
    • Unauthorized access to SwiftDial servers or databases
    • Hacking or malware attacks
    • Improper access permissions allowing unnecessary access to personal data
    • Accidental data exposure through human error
    • Unforeseen incidents such as fire, flood, or physical damage to storage systems

    Reporting an Incident:

    • Any employee or partner who identifies or suspects a breach must report it immediately to security@swiftdial.in.
    • “Near misses” (where a breach was narrowly avoided) must also be reported to help improve our defenses.
    • All confirmed breaches must be escalated to the CTO within 12 hours of detection.
    • The incident report must include as much detail as possible regarding the breach type, affected systems, and potential impact.

    Incident Investigation & Containment:

    • The IT Security Analyst and team will update the Personal Data Breach Log and determine immediate containment actions.
    • If required, a dedicated investigation team will be assigned to perform a full breach report and risk assessment.
    • Corrective actions will be implemented to prevent recurrence and mitigate ongoing risks.

    Notifying Affected Users & Authorities:

    If a breach is likely to result in harm to affected individuals, SwiftDial will:

    • Notify impacted users without undue delay via email or in-app alerts.
    • Provide details of the nature of the breach, potential risks, and recommended user actions (e.g., password reset).
    • Inform relevant Indian authorities as per the Information Technology Act, 2000 and CERT-In guidelines.

    Notification will include:

    • A description of the breach and affected data
    • Contact information of the Data Protection Officer (DPO)
    • The likely impact on users
    • Steps taken to contain the breach and safeguard user data

    Record of Breaches:

    • All personal data breaches, whether notifiable or not, will be recorded in SwiftDial’s breach log, including investigation outcomes and remedial actions taken.

    Enforcement:

    • Employees found violating this policy will face disciplinary action up to and including termination.
    • Third-party vendors or partners failing to comply may have contracts terminated immediately.

    Prevention Measures:

    • Regular penetration testing and vulnerability assessments
    • Employee security training on handling sensitive data
    • Role-based access controls and audit trails for all critical systems
    • Implementation of multi-layer encryption and network firewalls

    Review & Updates:

    • This policy will be reviewed annually or after any major incident.
    • Updates will reflect changes in Indian data protection laws or industry best practices.

    16. How can you contact us about this policy ?

    If you have any questions, concerns, or comments about this Privacy Policy or SwiftDial’s data protection practices, you can contact us via email or postal mail:

    Data Protection Officer

    Company:Hydear Tech Pvt Ltd
    Address:1/25, 3rd floor, near KBM Electronics, Lalita Park, Laxmi Nagar, New Delhi, Delhi, 110092

    17. What Happens If Employees Violate This Policy?

    In Short: SwiftDial expects full compliance from all employees, contractors, and partners.

    • Compliance Reviews: The Information Security Officer and the Data Protection Officer (DPO) will periodically review adherence to this policy.
    • Violations: Any employee found in breach of this policy will face disciplinary action, up to and including termination of employment.
    • Third-Party Compliance: Vendors and partners must also comply. Any third-party found violating this policy may face contract termination.

    18. Monitoring & Self-Assessment

    • SwiftDial employs industry-standard monitoring tools to ensure privacy and security compliance.
    • The CEO/CTO are responsible for conducting regular self-assessments and internal audits to verify adherence to this policy and applicable Indian data protection laws.

    19. Are There Any Exceptions to This Policy?

    In Short: Exceptions are extremely rare and must be approved at the highest level.

    • Any deviation from this Privacy Policy must be formally approved in writing by the CEO or CTO of SwiftDial Technologies Private Limited.
    • No other waivers or exceptions will be considered valid under any circumstance.

    20. Contact Us

    If you have any further questions or comments about this policy or SwiftDial’s data protection practices, you can reach us at:

    Company:Hydear Tech Pvt Ltd
    Address:1/25, 3rd floor, near KBM Electronics, Lalita Park, Laxmi Nagar, New Delhi, Delhi, 110092
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